Your Role

Peec AI is scaling at lightning speed. In just 6 months, we’ve grown to 800+ customers, including Chanel, n8n, ElevenLabs, Glide, Synthesia, and Attio. Now it’s time to level up our customer experience function to help these brands dominate in AI Search.

As a Customer Experience Manager, you’ll be at the frontline of this journey, supporting world-class customers, designing how we deliver CX at scale, and shaping the way thousands of brands experience AI Search.

• Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high

• Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams

• Help design and scale our CX process: from building out a help center to improving in-app onboarding

• Launch customer initiatives like events, webinars, and AMA sessions to engage and grow our user community

• Act as the voice of the customer, providing actionable feedback to marketing, sales, and product

You're a great fit if you

We care about ability, empathy, and ambition more than just years on a résumé. If you thrive in fast-paced environments, love helping customers, and want to build CX from the ground up, we want to talk to you.

You might be a great fit if you:

• Have 1–2 years of Customer Success or Support experience, ideally at a fast-growing startup

• Are a self-driven problem-solver who always goes the extra mile

• Communicate with clarity and warmth, whether over email, chat, or live calls

• Are ambitious to learn fast, grow with the team, and take on real responsibility

• Love building from zero, experimenting, and figuring out what works

• Want high ownership, tight feedback loops, and real upside

Bonus Points for

• Experience with SaaS, B2B software, or marketing/SEO tools

• Familiarity with help desk systems, onboarding flows, or community-building

• Exposure to AI / SEO / growth tooling or customer support automation

Location

• Full-time, in-person, based in our beautiful office at the Christinenstrasse, Berlin